The Add-On I ordered is different on Backerkit than Kickstarter, what do I do?
Please reach out to [email protected] and we’ll make sure the proper item is fulfilled.
Last updated: June 14, 2023 13:37
I want to add an item I don't see in the add-on store.
At this time the only add-ons available are what are available through the add-on and pre-order store here on Backerkit. Feel free to leave a comment on Kickstarter or reach out to Andrew Tarusov through his socials to request other items be added.
Last updated: June 14, 2023 13:38
I understand that shipping is being handled differently on this project than the last one.
Correct. Project-Nerd Ltd is handling campaign fulfillment from the United States to avoid any export/import issues that could be caused by the Russian invasion of Ukraine.
Last updated: June 14, 2023 13:39
Backerkit shows shipping estimates as November, but I was told something else.
We can only put one shipping estimate in Backerkit, so we went with the farthest out, and that is the new books. For those that got digital perks, prints, or already printed books it’s likely you’ll see those items ahead of November.
Last updated: June 14, 2023 13:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.